CUSTOMER RELATIONSHIP MANAGEMENT

Customer Relationship Management

Harness the benefits of proven CRM concepts with the unparalleled features of UVEOUS CRM. Establish a fail-proof process & system, in order to maximize profits, create long-term clients and add value to your products.

Benefits

1. SALES STAFF

Know your customers better
Organize yourself and your activities
Get reminders by your systems
Get alerts by your system to act on circumstances
Quickly access and record information
Coordinate better with your agents and subordinates

2. SALES MANAGER

Control your sales-staff activities
Delegate work more efficiently
Set a clear sales process, even for new employees
Promote teamwork by creating structured teams
Set sales targets and follow up on them

3. MARKETING STAFF

Know your successful campaigns
Analyse your target groups better
Plan measures and ensure their effectiveness
Budget Campaigns and Channels
See real-time reports on your campaigns and leads

4. CUSTOMER SERVICE STAFF

See unresolved customer requests
Work ow-based routing to specific department, roles or persons
Track time taken to resolve issues
Record billable items on tickets
See efficiency reports

5. TOP MANAGEMENT

Know your forecasted sales and drill down to each opportunity
Control your sales regions and sales force
Get real-time reporting on sales ¬figures, sales funnel
See cost versus revenue analysis on real-time