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CUSTOMER RELATIONSHIP MANAGEMENT



Harness the benefits of proven CRM concepts with the unparalleled features of UVEOUS CRM. Establish a fail-proof process & system, in order to maximize profits, create long-term clients and add value to your products.

BENEFITS



1. SALES STAFF

• Know your customers better

• Organize yourself and your activities

• Get reminders by your systems

• Get alerts by your system to act on circumstances

• Quickly access and record information

• Coordinate better with your agents and subordinates



2. SALES MANAGER

• Control your sales-staff activities

• Delegate work more efficiently

• Set a clear sales process, even for new employees

• Promote teamwork by creating structured teams

• Set sales targets and follow up on them



3. MARKETING STAFF

• Know your successful campaigns

• Analyse your target groups better

• Plan measures and ensure their effectiveness

• Budget Campaigns and Channels

• See real-time reports on your campaigns and leads

4. CUSTOMER SERVICE STAFF

• See unresolved customer requests

• Workow-based routing to specific department, roles or persons

• Track time taken to resolve issues

• Record billable items on tickets

• See efficiency reports

5. TOP MANAGEMENT

• Know your forecasted sales and drill down to each opportunity

• Control your sales regions and sales force

• Get real-time reporting on sales ¬figures, sales funnel

• See cost versus revenue analysis on real-time

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